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CCI Services
Our comprehensive
understanding of aviation business processes and best practices
combined with our product and service offerings create a synergy for
the optimum solution for your business needs.
What We Offer:
We have designed an
implementation strategy based on four key components of quality
project management:
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Ensure
strong communication between CCI and Client with respect to
priorities and the multitude of information involved in a project of
this scope.
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Ensure
a quality, smooth transition as evidenced by user performance and
satisfaction.
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Ensure
the integrity of the data conversion.
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Ensure that the CCI
solution of software and services ultimately meets the needs of the
client.
To meet these
key goals, CCI utilizes the following implementation
strategy:
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Project
management. Both the Client and CCI select Project
Leaders who ensure the coordination of project, people and budgets.
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Business
Simulation. Through the process of Business Simulation by Project
Teams, the Client's operational procedures are performed on Progressive
Aviation. This process enables the Project Team to gain an
increased comfort level with the new software, obtain initial training
prior to full staff training, and provides an opportunity to review
operational procedures and business processes/best practices in
relation to the increased capabilities of the new software. Areas
of customization may also be identified. An in-house procedure
manual for use of Progressive Aviation may also be developed.
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Training.
Prior to Business Simulations by the Project Teams, each Team receives
training that corresponds to their functional area. After
completion of the simulations, end users are trained in their
functional area. The most efficient manner for this training is
in a conference or lunch room set up with sufficient workstations for
each attending staff person.
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Data Conversion.
CCI provides assistance in converting data from an existing computer
system. We suggest that test conversions be used during
Training and Business Simulations as an additional opportunity for
testing as well as making training more relevant for your staff.
At CCI, we recognize that each
client has their own way of doing business. It is for that very
reason that CCI offers expert technical services that address specific
client requirements.
Examples of our specialized
services include:
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Data conversion assistance
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Initial loading of
Progressive Aviation and pre-installation system audit to help ensure
rapid set up of user options
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Software customization to
tailor solutions to your specific concerns, integrating an application
with other in-house or external applications, adding a new
interface to an existing application, adding a new module
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Forms development
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Reports development
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Training to handle software
updates
Learning Services
CCI delivers focused training to our clients. We offer
a range of learning solutions, including standard or customized on-site
classes or more ad hoc Internet training sessions. These can be
offered during critically important times in the life-cycle of your
system: initial implementation training, software customization
training, new update training and new hire training. In each
case, we assess our client’s learning requirements, develop a training
program and then deliver the learning solution thereby ensuring a
knowledge transfer and that our client maximizes the use of the system.
Support Services
CCI is ready to meet your
support requirements through the following solution centered programs:
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Annual Support Plan.
The Annual Plan is the foundation of our Client Support Services.
It ensures that your system will be updated with the latest new
features as they are introduced, that you have access to the latest
releases of the on-line user reference materials, and that your IT
department has a resource for resolving user issues.
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E-Collaboration Connect
Services. Moving one’s business to the Web is best approached
in phases. Your short and long-term e-business plan should
identify where these applications will deliver most value. We can
work with you to identify these areas, perform a thorough gap analysis
of “existing” and “to be” systems and processes, and choose the right
mix of technologies and services.
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Productivity Review
Services. Over time, business processes change to meet
current business markets. We help your company maintain a competitive
edge by reviewing and assessing the effectiveness of the Progressive
Aviation implementation and identifying areas we can address
productivity issues, operational procedures and work instructions, and
changes in configuration or training that will boost your return on
investment. The key benefits of this expert technical and
applications audit and assessment of your system is that details
regarding performance and usage are analyzed – weak areas, areas of
strength and potential areas for improved productivity.
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